Frequently Asked Questions

Everything you need to know about shopping with Dès Vu

What is the typical shipping timeframe for Dès Vu orders?

Standard shipping usually takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and customs processing.

What is your return policy for fashion items?

We offer a 30-day return policy for all unworn items with original tags attached. Please note that for hygiene reasons, earrings and intimate apparel cannot be returned unless they are defective.

How do I ensure I'm ordering the correct size?

Each product page features a detailed 'Size & Fit' guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.

Are your materials sustainably sourced?

At Dès Vu, we are committed to ethical fashion. 80% of our current collection is made from organic or recycled materials, and we work exclusively with manufacturers who adhere to fair labor standards.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.